Your personal data matters to us. This page explains exactly what information FBM gaming collects, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Reading this takes just a few minutes and helps you stay informed.
A clear breakdown of the data FBM gaming gathers, the purpose behind each type, and how it helps us serve Filipino players better.
When you create an account on FBM gaming, we collect your full name, date of birth, email address, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 18 years old, which is mandatory for all players in the Philippines. Your date of birth is used solely for age verification and is never shared with third parties for marketing purposes. We also collect your preferred language and currency settings to personalise your experience on the platform. All registration data is stored securely and is only accessible to authorised FBM gaming staff who need it to manage your account.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as your e-wallet account reference or bank account information. We do not store full card numbers or sensitive authentication credentials on our servers — these are handled by our payment processing partners using encrypted channels. Transaction records including deposit amounts, withdrawal requests, and timestamps are retained for regulatory compliance and to help resolve any payment disputes you may raise. If you contact our support team about a payment issue, we may access your transaction history to assist you. All financial data is treated with the highest level of confidentiality and is never used for purposes beyond processing your transactions and meeting legal obligations.
We collect data about how you interact with the FBM gaming platform, including the games you play, the bets you place, the sports markets you browse, and the features you use most frequently. This data helps us improve the platform experience, identify technical issues, and ensure that our game lobby and sports betting sections are working correctly for Filipino players. Usage data is also used to detect unusual patterns that may indicate problem gambling, allowing us to offer responsible gaming support where appropriate. We may use aggregated, anonymised usage data for internal analytics and product development — this data cannot be used to identify you personally. Your individual betting history is kept private and is not shared with other players or third-party advertisers.
When you access FBM gaming through a mobile device or browser, we automatically collect certain technical information such as your device type, operating system version, browser type, IP address, and general location data derived from your IP. This information is used to optimise the platform for your device, troubleshoot technical problems, and maintain the security of your account. IP address data may be used to detect suspicious login attempts or to verify that you are accessing the platform from within the Philippines. We do not use device data to build advertising profiles or share it with marketing networks. Technical logs are retained for a limited period and are then deleted in accordance with our data retention schedule.
As a Filipino player on FBM gaming, you have clear rights over your personal information. Here is what you can expect from us.
You can request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand. To make a data access request, please contact our support team using the details on the FAQ page. We may ask you to verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised person. There is no charge for a standard data access request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details such as your contact information directly through your account settings. For changes to identity documents or date of birth, please contact our support team and we will guide you through the verification process. Keeping your information accurate helps us process your transactions smoothly and ensures your account remains in good standing. We will action correction requests promptly.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. Please note that we are required by law to retain certain records — such as transaction histories and identity verification documents — for a minimum period to comply with anti-money laundering and gaming regulations applicable in the Philippines. Outside of these legal obligations, we will delete your data upon a valid request. Account closure does not automatically trigger immediate data deletion, but we will follow our retention schedule and remove your data as soon as we are legally permitted to do so.
FBM gaming uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and payment information cannot be intercepted during transmission. Our servers are hosted in secure environments with access controls, firewalls, and regular security audits to identify and address potential vulnerabilities. We limit access to your personal data to only those members of our team who genuinely need it to perform their job functions, and all staff with data access are bound by confidentiality obligations.
Despite these measures, no online platform can guarantee absolute security, and we encourage you to play your part by using a strong, unique password for your FBM gaming account and logging out when using shared devices. If you ever suspect that your account has been accessed without your permission, please report it to our support team immediately — contact details are available on the FAQ page. We take all security reports seriously and will act quickly to investigate and secure your account. We will notify you if we become aware of a data breach that affects your personal information, in accordance with applicable data protection requirements.
Quick answers to the most common data and privacy queries from players on the FBM gaming platform.
Now that you know how FBM gaming handles your personal information, you can play with confidence. Register a free account today and enjoy sports betting, casino-style games, and local PHP payments — all on a platform built for Filipino players.